Shipping policy

RETURN & EXCHANGE POLICY

At Angel’s Boutique, we want you to love your purchase. Please review the following policy before placing your order.


RETURNS

We accept one return per order within 3 calendar days of the date your order is marked as Deliveredor Available for Pick Up.

Return requests must be submitted within this 3-day period. Requests received after the deadline will not be accepted.

  • Returns are issued as STORE CREDIT ONLY. No refunds will be issued to the original payment method.
  • Store credit is valid for 30 days from the date it is issued.
  • Only one return per order is allowed. Any additional purchase or item from the same order will be considered FINAL SALE.
  • Customer is responsible for all return shipping costs.

 

Returned merchandise must be:

  • Unworn and unused
  • In its original condition
  • Free of odors
  • Unaltered
  • With all original tags attached


Items that do not meet these requirements may be refused.

FINAL SALE — NON-RETURNABLE ITEMS

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale items
  • Items purchased using discount codes during sale events
  • Bodysuits
  • Leather or metallic clothing
  • White or ivory clothing
  • Sequin or rhinestone clothing
  • Holiday or seasonal items
  • One Size items
  • Jewelry
  • Accessories
  • Handbags


All sale events, promotions, and discounted items are FINAL SALE.


HOW TO REQUEST A RETURN

To request a return, please contact us via email or WhatsApp (787-431-1224) within 3 calendar days of your order being marked as Delivered or Available for Pick Up.

Once your request is received and approved, we will provide you with the return instructions.

Please do not send any merchandise back without completing the return process first. Packages received without an approved return request, or items that do not qualify for a return, will not be accepted and will be returned to the customer at the customer’s expense.


STORE PICKUP POLICY

We offer in-store pickup during our regular pickup hours:


Pickup Hours: 8:00 AM – 4:30 PM

  • Orders must be picked up within 7 calendar days.
  • Orders not picked up within this period will no longer be eligible for return or exchange.


DISCOUNT CODES

Discount codes must be entered at checkout.

Discounts cannot be applied to orders after the purchase has been completed.


SHIPPING ADDRESS

Please make sure your shipping address is complete and correct before placing your order.

Once an order has been fulfilled, the shipping address cannot be changed.

If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to assist you before the order is fulfilled.

If an incorrect or incomplete address results in the package being returned or requires a new shipping label, the customer is responsible for the additional shipping cost.


SHIPPING FEES

Original shipping fees are non-refundable and are not included in store credit.

If an order is returned because of an incorrect or incomplete shipping address, the customer is responsible for the cost of the new shipping label.

If the customer chooses not to pay the additional shipping cost, the order may be cancelled and store credit may be issued, less a 10% restocking fee.


ORDER TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout.

You can use the tracking number to monitor the status of your package.

 

LOST, DELAYED OR STOLEN PACKAGES

Once an order has been shipped, Angel’s Boutique is not responsible for delays, lost packages, or stolen packages after delivery.

If you believe your package has been lost or stolen, please contact the shipping carrier and file a claim directly with them.


ORDER CANCELLATIONS

Online orders are processed promptly and may not be cancelled once they have been processed or fulfilled.

If your order has already been processed, you may need to wait until you receive the merchandise and follow our return policy, if the item qualifies for a return.


POLICY ENFORCEMENT

Angel’s Boutique reserves the right to refuse returns or exchanges that do not meet the requirements of this policy.

By placing an order with Angel’s Boutique, you acknowledge and agree to these terms.


Questions?


📧 tienda.angels.aguada@gmail.com